FAQs

How long will my order take to arrive?

Please visit our delivery times section, under Terms & Conditions, for more details.

How much will it cost to ship my order?

You can calculate your delivery fee once you have added your items to your bag. Please enter the destination country to see prices and delivery options.

Why have you increased your shipping prices?

We have recently raised our shipping prices for the first time in several years. This is due to increases in the rates and surcharges we pay as a company. We always try to keep our shipping costs as competitive as possible, and will continue to do so.

How do I renew my subscription?

We have suspended subscriptions for the time being, but please feel free to join our mailing list for updates if they become available again.

How do I change my subscription address?

As we are not currently offering subscriptions, it is not possible to update your subscription address.

Can I track my order?

If you select DHL as your shipping method you can easily track your order! You will receive an automated tracking email once your order has been processed.

Unfortunately, we are currently unable to track orders shipped with Royal Mail and Royal Mail International. Please see our estimated delivery times for your country.

My order hasn’t arrived. What should I do?


If you have not received your items please email [email protected]. Please note that orders shipped by Royal Mail/ Royal Mail International cannot be replaced until 28 days after the order was placed.

If your order is missing because you have provided an incorrect or incomplete delivery address you will be charged for redelivery.

Can I return or exchange my order?

Cereal does not currently offer returns or exchanges. However, if you are unsatisfied with your order, please contact us at [email protected] within 7 days of receiving your package.

What can I do if my order is damaged or I receive the wrong item?


We want you to receive our products in pristine condition. If your order is damaged or incorrect we will be happy to send you a replacement. Please email [email protected] including photographs clearly showing the damage or incorrect item, and the packaging it arrived in.

Can I post your images on my website, blog or social media account?

You are welcome to post our product photos. If you do, please link back to our homepage or the product page. Photos may not be used for any other purpose and may not be altered. All content on this website is copyrighted. High resolution product photos are available upon request.

Still have a question? Please get in touch at [email protected]. We will be happy to help!